FREE Shipping on Australiawide orders $100+ (or $5 Flat) / Worldwide Shipping $22

Shipping

     

 

 

FREE Shipping in Australia when you spend over $100.

$5 flat rate Australia.

$22 to anywhere in the world.

 

We ship all orders direct from our Sydney studio.

SHIPPING WITHIN AUSTRALIA

We use Sendle or Australia Post for shipping Australia wide.  For regional Australia postcodes where Sendle does not deliver we use Australia Post. 

FREE shipping for orders over $100

$5 Flat-rate Australia wide.

$15 Express Post (see more details below)

SHIPPING TIME = Processing time + Delivery time

Regular Post:

2 - 3 business days processing time.

2 - 4 business days delivery to metro areas. 

4 - 6 business days delivery to regional Australia and Western Australia.

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Express Post Delivery:

We use Australia Post Express Post Next Day Delivery satchels. 

1-2 business days processing time.

1-2 business days delivery time to metro areas. 

2-4 business days delivery to regional Australia and Western Australia.

Note: Express Post Delivery times are estimates only. Due to the pandemic delivery disruptions Australia Post no longer guarantees Express Post Next Day Deliveries, however, it does give priority to the service. Please check the link below for updated Express Post delivery times in your state. 

Once your order is dispatched you will receive shipping confirmation and tracking details.

 Australia Post and Sendle delivery times are estimates only and Real Leaf Jewellery Australia does not take responsibility for any delivery delays.  

Coronavirus update: Please note delivery times are estimates only. Due to increased parcel volumes handled by Sendle and Australia Post during covid shipping times may be delayed. For updates on shipping times please see links belows. 

Sendle Corona Virus Update for Australian Orders

https://auspost.com.au/service-updates/domestic-delivery-times

If you have any questions or if we can help with anything at all, please contact us at realleafjewelleryaustralia@gmail.com

 

 

INTERNATIONAL SHIPPING

SHIPPING TIME = Processing time + Delivery time

We ship worldwide! We use Sendle for international shipping. 

$22  -  Flat Rate all international countries.

$12   - New Zealand.

Shipping time:

2 - 3 business days processing time

20 - 40 business days for international deliveries

Once your order is dispatched you will receive shipping confirmation and tracking details.

Please note Australia Post and Sendle shipping times are estimates only and Real Leaf Jewellery Australia does not take responsibility for any delivery delays.  

Coronavirus update: Due to the cancellation of many international flights and country-specific restrictions, plus covid disruptions, overseas transit times may be delayed both for Sendle and Australia Post. For updates on shipping times please see links belows. 

Sendle International Delivery Estimates

Australia Post International Service Updates

Check with your local authorities on your country' s policies regarding import duties and taxes. In some cases, customs fees will apply to international orders. These fees are imposed by the destination country and the amount depends on the value of the order and the tax-free threshold. If you’re asked to pay custom fees, you’ll be contacted by our shipping partner.

Starting July 1, 2021, customers in the EU will be required to pay VAT upon delivery of all orders.

Buyers are responsible for any customs and import taxes that may apply. We do not take responsibility for delays due to customs.

If you have any questions or if we can help with anything at all, please contact us at realleafjewelleryaustralia@gmail.com

 

RETURNS & EXCHANGE POLICY

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced item subject to the following conditions:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return the item with proof of purchase to:

Bush Art Australia P/l (T/A Real Leaf Jewellery Australia)

PO BOX 878

EPPING  NSW  2121

AUSTRALIA

Customers are required to package the item adequately to avoid damage in transit. Postage expenses associated with the product are to be covered by the customer unless the item is faulty in which case Bush Art Australia will bear the cost.

You should consider a trackable postage service or shipping insurance. We don’t guarantee that we will receive your returned item. 


Refunds  
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and arrange a refund. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for another item, send us an email at realleafjewelleryaustralia@gmail.com and send your item to:

Bush Art Australia P/L (T/A Real Leaf Jewellery Australia)

PO BOX 878 

EPPING NSW 2121

AUSTRALIA